Work and Study in Canada – Communication and Service Essentials Program

Communication and Service Essentials


Canada is repeatedly ranked as one of the best countries in the world to study, work and live. Students who choose Canada get a quality education and earn widely recognized credentials. Communication & Service Essentials program is part of School of Customer Service. The program will enhance your communication skills while learning essential Canadian workplace skills in customer service.

IMPORTANT: In addition to learning business skills, this program is designed to improve your language skills; therefore, your English language knowledge that is required to enroll in Communication & Service Essentials should only be at the IELTS 4.0 level, that is approx. between A2 and B1 levels.

There are two program options available:

1. Communication & Service Essentials Certificate / 30 Weeks
30 weeks in class (does not include a co-op component, but a student is allowed to work part-time during his/her studies)

2. Communication & Service Essentials Diploma With Co-op / 60 Weeks
30 weeks in class + 30 weeks of co-op/paid internship

By the end of this program, you will be able to:

> Apply customer service strategies reflecting current trends in the hospitality industry.
> Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience in various hospitality positions.
> Conduct oneself in a professional manner demonstrating an understanding of workplace norms, guidelines, regulations and legislation.
> Demonstrate the language skills needed to successfully communicate in English with customers and in a workplace context.
> Perform administrative and project-based tasks required in the workplace demonstrating teamwork skills.
> Demonstrate the professional techniques needed in the workplace context including the use of personal and organizational technology.

About ILAC International College

ILAC International College (ILAC IC) is a leading private career college in Canada that offers career-focused programs in Business, Sales, Marketing, Customer Service, and Health Care Administration. ILAC IC’s boutique campuses are located in the heart of Toronto and Vancouver. That education group has recruited over 150,000 international students, and has the largest pathways program in Canada, placing 1500 students in Canadian universities and colleges each year.

When you choose to study at ILAC IC, you can rest assured that you are receiving superior education at the highest level of industry standards. ILAC IC is accredited by provincial and federal bodies designated to ensure high-quality programs and industry relevant training.

ILAC International College’s boutique campuses are located in the heart of Toronto and Vancouver. The neighborhood is upscale, safe and steps away from the city’s most famous landmarks and attractions. The bright and modern state-of-the-art campuses provide the perfect environment for learning and socializing.



See our video tour of the ILAC campuses in Toronto and Vancouver here

Program Options

Toronto or Vancouver

Class Times
Monday – Friday
2:30 PM – 6:30 PM

Start Dates 2020

January 6, February 18, March 30, May 19, June 29, August 17, September 28, and November 9

Reading weeks: May 11, 2020 – May 15, 2020 • Aug 10, 2020 – Aug 14, 2020 • Dec 12, 2020 – Jan 1, 2021

Working in Canada while you study

Full-time students who qualify are permitted to work off-campus up to 20 hours per week during their study component.

Co-op Work Experience/Paid Internship

Some programs, in additions to a study component, include a co-op/paid internship. During the co-op term, you will practice the customer service skills you have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés.

ILAC Co-op/Internship Advisors support students throughout the process of finding the right work. Students are allowed to work full-time during the co-op/paid internship component and reading weeks. During the co-op term and reading weeks your work experience may include entry-level positions as: sales representatives, sales ambassadors, retail sales, barista, receptionist, and hotel front desk clerk.

All our students who enroll in any of the ILAC College programs by 31 January 2020 will be entitled to a discount in the amount of 4,000 Canadian Dollars*.

And that is not all the savings you can realize! Become our International Ambassador and earn a valuable scholarship of up to 1,000 Canadian Dollars. Please see here how you may qualify and apply for the International Ambassador scholarship.

*Conditions apply: Offer may not be combined with any other sale or promotion.

1. Communication & Service Essentials Certificate / 30 Weeks

30 weeks in class

Program fee (in CAD)………………… $12,500

Other Fees in Canadian Dollars (CAD) Fees
Textbook Material Fee $75 per textbook per course
Administration Fee $200
Health Insurance $21 per week
Accommodation Placement Fee $210 one-time fee
Homestay with 3 meals/day (single room) $245 per week


2. Communication & Service Essentials Diploma With Co-op / 60 Weeks

30 weeks in class + 30 weeks of co-op/paid internship

Program fee (in CAD)………………… $14,000

Other Fees in Canadian Dollars (CAD) Fees
Textbook Material Fee $75 per textbook per course
Administration Fee $200
Health Insurance $21 per week
Accommodation Placement Fee $210 one-time fee
Homestay with 3 meals/day (single room) $245 per week



Language Fundamentals for Business
(6 weeks)
This course is intended for those who want to learn English and build the communication skills required for the modern world of business. Topics include the fundamentals of grammar, vocabulary, and pronunciation skills needed in a business context. This course explains words and expressions required in business, and focuses on written and spoken grammar, providing authentic language practice to build your confidence to communicate effectively.

English Skills Development
(6 weeks)
This course is designed to develop your core business skills through a task-based, integrated skills approach focusing on reading, listening, and discussion. Case studies will be used to help you learn general business practices and engage you in discussions about business problems where you will recommend solutions through active group work and collaboration.

Our student Anita Nyari from Hungary: “It is absolutely a great opportunity for everyone to get a Canadian work experience in any field. Thanks to this program, I gained more experience in hotel industry, as well as the travel industry. Currently, I am working for the Marriott Hotels in Vancouver.”

Business Communication Skills
(6 weeks)
In this course, you will use a variety of communication skills that we need every day to help us be successful in the workplace. The course is designed to strengthen your knowledge of concepts and skills related business, and encourages critical thinking about spoken and written communication. Lessons will offer you a task-based, integrated skills approach to develop core business skills such as writing daily workplace correspondence, taking part in meetings and interviews, and engaging in small talk.

Professional Presentation Skills
(6 weeks)
Aimed at those wishing to be confident, fluent speakers who can successfully use English in a work environment, this course looks at what makes a successful, motivating presentation. You will gain insight into the essential skills and techniques needed to ensure your presentations are both motivating and memorable. You will learn the process of presenting from the opening to the closing, using your voice and body language effectively, and how to use various techniques to create a lasting impact.

Canadian Workplace Essentials
(6 weeks)
This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

Food & Beverage Service
(6 weeks)
This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker including the purpose of safety in the workplace.

Front Desk Service
(6 weeks)
This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

Customer Service Skills
(6 weeks)
This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

Event Planning
(6 weeks)
Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

Sales Fundamentals
(6 weeks)
This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

Accommodation options

Our advisors will help you select the right accommodation that fits your profile and lifestyle, while ILAC’s Accommodation Department will provide you with several housing options and support you before and during your stay at one of their homestays or residences.

Homestay – Toronto & Vancouver

Create lifelong memories and connections by staying with one of ILAC’s carefully selected homestay families. Immerse yourself in Canadian culture and learn English faster. ILAC maintains the highest standards for their homestay families and regularly monitors home and living conditions to ensure strict requirements are met. ILAC’s student rating system ensures that homestay families meet your needs and standards every time.

  • 1 student in a private room living with a homestay family
  • 3 meals a day, 7 days a week
  • Free limited Wi-Fi Internet access
Accommodation Placement Fee $210 one-time fee
Homestay with 3 meals/day (single room) $245 per week



ILAC’s residences are in central, downtown locations in Toronto. Shops, restaurants, entertainment, and nightlife are all within walking distance.

Campus One
253 College St, Toronto ON M5T 1R5

Located in the heart of downtown Toronto, Campus One is a newly built student residence affiliated with the University of Toronto. Directly across the street from University of Toronto’s main campus and close to Ryerson and OCAD, CampusOne is the ultimate student residence experience. Enjoy spacious urban living and state-of-the-art amenities in a safe and secure environment.

  • Fully furnished units
  • 24/7 on-site security
  • NEW ILAC campus in the building
  • Professional, on-site management
  • 24-hour, card controlled access
  • Card operated laundry centre
  • Bike storage
  • WiFi included
  • Fitness centre & yoga studio
  • Video game lounge
Room Type May – August
price per week
September – April
price per week
Private Room – Shared Bathroom from $450* from $450**

*No meals.
**Meal plan required: $175/wk.
Accommodation placement fee: $200

111 Carlton St, Toronto ON M5B 2G3

Parkside’s modern living spaces feature enhanced privacy for comfort and study, and amenities promoting health, fitness, academic achievement, and socialization. Live in the heart of the city surrounded by restaurants, shopping malls, libraries, nightlife, and much more!

  • On-site dining cafeteria with all-you-can-eat plans
  • Modern, fully furnished suites
  • 24-hours fitness centre with yoga studio
  • 15 minutes to ILAC
  • Social and gaming lounges with billiards, fireplace, video games
  • 24-hour secure entry and on-site management
  • Outdoor activity space
  • Community kitchens and card-operated laundry centre
  • TTC outside the door, underground parking and secured bicycle storage
  • Free Wi-Fi, social events, and much more!
Room Type May – August
price per week
September – April
price per week
Private Room – Shared Bathroom from $485* from $380**

*Breakfast included.
** Full meal plan required: $185/wk
Accommodation placement fee: $200

Enjoy state-of-the-art facilities while living with other ILAC students! Conveniently located at one of Toronto’s most lively neighbourhoods, entertainment is just out the door!

Dream House
181-187 Vaughan Rd, Toronto ON M6C 2M4

  • Private bedrooms
  • Recreational area
  • Fitness room
  • Free Wi-Fi
  • Cleaning included once a week
  • Fully-equipped community kitchen
  • 30 minutes to ILAC
  • Steps to public transportation
  • Vibrant neighbourhood surrounded with nightlife
  • Walking distance to restaurants, markets, and more!
Room Type price per week from
Private Room – Shared Bathroom $400/wk
Private Room – Semi-Private Bathroom $430/wk
Private Room – Private Bathroom $480/wk

Accommodation placement fee: $200


GEC Viva
1311 Howe St. Vancouver BC V6Z 2P3

Located just above Vancouver’s False Creek marinas and only a short walk from the ocean, this deluxe residence has been named #7 in North America and #3 in Canada by the Most Luxurious Student Housing Community.

  • Free Wi-Fi and Netflix
  • Fitness centre
  • Weekly housekeeping in common areas
  • Kitchen, washer and dryer included
  • Walking distance to ILAC
  • Close to Vancouver’s Waterfront and:
  • Local Sports Venues
  • Granville Island Market
  • Mountain View
  • False Creek
Room Type price per week
Shared Room – Shared Bathroom from $335
Private Room – Shared Bathroom from $385

Accommodation placement fee: $200

GEC Pearson
7657 Cambie St, Vancouver BC V6P 3H8

GEC Pearson is comprised of two brand new, six-floor buildings located on the southside of Vancouver. The residence is less than a 10-minute walk of the Marine Drive Canada Line station: a short 10-minute trip from Downtown Vancouver.

  • Fully furnished suites (with access to kitchen)
  • Free Wi-Fi
  • Fitness centre
  • Kitchen, washer and dryer included
  • Weekly housekeeping in common areas
  • 30 minutes to ILAC by Skytrain
  • A short walk to the Skytrain
  • Quiet neighborhood with many parks
  • Shopping centre
Room Type price per week
Semi-Private Room – Semi-Private Bathroom from $315

Accommodation placement fee: $200

Admission Requirements

  • Educational Qualification: High School/Secondary School Diploma or higher education*.
  • Interview: Successful interview with an ILAC International College team member.
  • English Proficiency: ILAC level 8 or IELTS Academic 4.0

*For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must pass a FREE qualifying test upon application or assess his/her credentials through World Education Services

How to apply

Before applying, please check the above Admission Requirements.

As its long term partner and internationally accredited academic advisor, the PRODIREKT education group has a unique opportunity to represent the ILAC College globally, and in some countries this partnership is on an exclusive basis. When applying through PRODIREKT you are not only getting expert advice and guidance, but you also enjoy special privileges, such as:

  • scholarships offered only to PRODIREKT students and our International Ambassadors;
  • special discounts;
  • enrollment advantages – paying just a deposit to obtain enrollment documents needed to apply for the Canadian visa;
  • priority of campus and home stay accommodation;
  • less strict cancellation policy;
  • free admissions interview preparation;
  • free visa application assistance;
  • travel arrangements.

The enrollment process is straightforward and is as follows:

Step 1

Filling out PRODIREKT Application and Terms & Conditions (T&C) forms:

Please note that filling out the PRODIREKT Application Form and Terms & Conditions does not secure a place on the program, nor does it mean you are under obligation to attend this program. It is simply the first step in the application process, so that we can give you precise information and check availability on the program. A contract is signed directly with the school, and a place is confirmed after a deposit or the whole program fee is settled.

Step 2

Sending to the following documents:

  1. PRODIREKT Application Form,
  2. PRODIREKT Terms & Conditions,
  3. Photocopy of the student’s passport,
  4. The student’s most recent passport size photograph, and
  5. Copy of the student’s High School/Secondary Education Diploma*

*Only for Toronto: If a student completes his/her diploma/degree in a country other than Canada or the US, the student must pass a FREE qualifying test (Wonderlic) during application.

Step 3

After receiving the above documentation, we will send you:

  • ILAC IC Enrollment Form
  • A link to the FREE online Cambridge English admission test (not needed if you provide official English test results – IELTS or TOEFL).

Step 4

We will schedule a Skype/Viber interview for you with the ILAC IC representative, so that he/she can make a final assessment of your English level and determine if the program is right for you.

Step 5

If you are accepted to the program after the interview, we will send you the invoice; depending on the date, that is the time left before the start of the program, you may choose to either pay a 20% deposit of the total tuition fee, or to pay in full (swift or money transfer confirmation should subsequently be sent to us by e-mail).

Step 6

After receiving your payment, we will provide you with a Letter of Acceptance and enrollment documentation.

Step 7

Apply for your Student Permit/Co-op Work Permit/VISA, if applicable.

Step 8

If there is a remainder of the program fees to pay, this must be settled within one week of the date of student visa receipt. IMPORTANT: Failing to settle the outstanding invoice amount one week after the visa is received, may cause enrollment cancellation, visa revocation, and/or deposit forfeiture.

We would be happy to advise you further on the Communication & Service Essentials diploma & certificate programs or any other program or college/university that may interest you. Our experienced advisors can also greatly help with other aspects of your study abroad, such as applying for visas, arranging flights and transportation, accommodation, insurance and even mobile phone SIM cards and bank accounts, if needed. Simply send us a message:

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