Work and Study in Canada – Service Excellence for Business

Service Excellence for Business


If you’re a passionate, highly-motivated achiever with a strong desire to study and work in Canada, Service Excellence for Business diploma & certificate programs of the School of Customer Service offer a life-changing experience that will give you the skills you need to succeed and lead in any profession.

Learn the art of service excellence in the customer service capital of the world. Moreover, service excellence is the reason ILAC has been consistently awarded the #1 English school in Canada, and is the most awarded English school in the world. The School of Customer Service is the first and only one of its kind in Canada, while its Service Excellence for Business programs offer an unforgettable opportunity for you to master the language and the business culture.


*last update made on 31 March 2020


  • Students who book a program through PRODIREKT by 31 July 2020 for the June, August, September, and November program start dates, can cancel their booking at any time with no penalty. This is just one of the major advantages of working with our internationally accredited and reputable academic advising company.


  • The promotion is now extended, so all our students who enroll in any of the ILAC College programs by 31 July 2020 will be entitled to a tuition fee discount in the amount of 4,000 Canadian Dollars.
  • And that is not all the savings you may realize! Become our International Ambassador and earn a valuable scholarship of up to 1,000 Canadian Dollars. Please see here how you may qualify and apply for the International Ambassador scholarship.

There are three program options; please scroll down for a full description:

1. Service Excellence for Business Certificate / 26 Weeks
24 weeks in class + 2 weeks of final project

2. Service Essentials for Business Diploma With Co-op / 40 Weeks
20 weeks in class + 20 weeks of co-op (paid internship)

3. Service Excellence for Business Diploma With Co-op / 48 Weeks
24 weeks in class + 24 weeks of co-op (paid internship)


1. Work experience in Canada
Experience working in customer service. Learn the unique and sincere Canadian approach to service excellence.

2. Learn from the best! Exceptional guest speakers
Speakers from the executive levels of such highly-ranked companies as TD Bank, the Distillery Historic District, Four Seasons Hotels & Resorts, and Porsche will share their wisdom. Learn the secrets of service excellence, from the best in the business!

3. Case studies of the world’s best companies
You will analyze world-class companies and how customer service functions as a key business strategy. You will learn what makes companies such as Starbucks, Mercedes-Benz and AMEX so successful.

4. English language and Canadian business culture
Canada offers an incredible environment for language learning: superior quality of life, endless opportunities and the best customer service in the world. The ILAC Service Excellence for Business program offers you top-notch Business English education plus weekly IELTS preparation.

5. Receive a diploma from a respected school
Upon completion of the program, you will hold a Canadian diploma from ILAC International College, a Career College registered with the Ministry of Training, Colleges and Universities.

6. Canada, the land of opportunities
Canada has a rapidly growing economy with incredible opportunities to work and do business. Both Toronto and Vancouver are multicultural, and among the most livable cities in the world. Canada is also the customer service capital of the world.

7. Friendships and networks for life
This totally unique learning opportunity is offered exclusively to the best and brightest students from all over the world. You will make lifelong connections with positive and highly-motivated people.

About ILAC International College

ILAC International College (ILAC IC) is a leading private career college in Canada that offers career-focused programs in Business, Sales, Marketing, Customer Service, and Health Care Administration. ILAC IC’s boutique campuses are located in the heart of Toronto and Vancouver. That education group has recruited over 150,000 international students, and has the largest pathways program in Canada, placing 1500 students in Canadian universities and colleges each year.

When you choose to study at ILAC IC, you can rest assured that you are receiving superior education at the highest level of industry standards. ILAC IC is accredited by provincial and federal bodies designated to ensure high-quality programs and industry relevant training.

ILAC International College’s boutique campuses are located in the heart of Toronto and Vancouver. The neighborhood is upscale, safe and steps away from the city’s most famous landmarks and attractions. The bright and modern state-of-the-art campuses provide the perfect environment for learning and socializing.

See our video tour of the ILAC campuses in Toronto and Vancouver here



Program Options

Toronto or Vancouver

Class Times
Monday – Friday
2:30 PM – 6:30 PM

Start Dates 2020

January 6, February 18, March 30, May 19, June 29, August 17, September 28, and November 9

Reading weeks: May 11, 2020 – May 15, 2020 • Aug 10, 2020 – Aug 14, 2020 • Dec 12, 2020 – Jan 1, 2021

Working in Canada while you study

Full-time students who qualify are permitted to work off-campus up to 20 hours per week during their study component.

Co-op Work Experience/Paid Internship

Some programs, in additions to a study component, include a co-op/paid internship. During the co-op term, you will practice the customer service skills you have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés.

Students are allowed to work full-time during the co-op/paid internship component and reading weeks. During the co-op term and reading weeks your work experience may include entry-level positions as: sales representatives, sales ambassadors, retail sales, barista, receptionist, and hotel front desk clerk.

ILAC Co-op/Internship Advisors support students throughout the process of finding the right placement.


1. Service Excellence for Business Certificate / 26 Weeks

24 weeks in class + 2 weeks of final project

ILAC College Program fee (in CAD)………………… $10,000*

*any applicable tuition fee discounts and scholarships will be subtracted from the above amount

Other Fees in Canadian Dollars (CAD) Fees
Textbook Material Fee $75 per textbook per course
Administration Fee $200
Health Insurance $21 per week
Accommodation Placement Fee $210 one-time fee
Homestay with 3 meals/day (single room) $245 per week


2. Service Essentials for Business Diploma with Co-op / 40 Weeks

20 weeks in class + 20 weeks of co-op/paid internship

ILAC College Program fee (in CAD)………………… $10,400*

*any applicable tuition fee discounts and scholarships will be subtracted from the above amount

Other Fees in Canadian Dollars (CAD) Fees
Textbook Material Fee $75 per textbook per course
Administration Fee $200
Health Insurance $21 per week
Accommodation Placement Fee $210 one-time fee
Homestay with 3 meals/day (single room) $245 per week


3. Service Excellence for Business Diploma With Co-op / 48 Weeks

24 weeks in class + 24 weeks of co-op

ILAC College Program fee (in CAD)………………… $12,000*

*any applicable tuition fee discounts and scholarships will be subtracted from the above amount

Other Fees in Canadian Dollars (CAD) Fees
Textbook Material Fee $75 per textbook per course
Administration Fee $200
Health Insurance $21 per week
Accommodation Placement Fee $210 one-time fee
Homestay with 3 meals/day (single room) $245 per week



Canadian Workplace Essentials
(6 weeks)
This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession.

Food & Beverage Service
(6 weeks)
This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker including the purpose of safety in the workplace.

Front Desk Service
(6 weeks)
This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond.

Mariana Vieira from Brazil, PRODIREKT
One of our first students Mariana Vieira from Brazil: “I love how ILAC International College opens doors and I would never ever be able to count how many it has already opened for me here in Canada. The co-op part of the program gave me an opportunity to gain experience working in Canada and become familiar with the way people work here.”

Customer Service Skills
(6 weeks)
This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage.

Event Planning
(6 weeks)
Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators.

Sales Fundamentals
(6 weeks)
This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior.

(6 weeks)
This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict.

Human Resources Fundamentals
(6 weeks)
This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective.

Final Project
(2 weeks)
In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.

Accommodation options

Our advisors will help you select the right accommodation that fits your profile and lifestyle, while ILAC’s Accommodation Department will provide you with several housing options and support you before and during your stay at one of their homestays or residences.

Homestay – Toronto & Vancouver

Create lifelong memories and connections by staying with one of ILAC’s carefully selected homestay families. Immerse yourself in Canadian culture and learn English faster. ILAC maintains the highest standards for their homestay families and regularly monitors home and living conditions to ensure strict requirements are met. ILAC’s student rating system ensures that homestay families meet your needs and standards every time.

  • 1 student in a private room living with a homestay family
  • 3 meals a day, 7 days a week
  • Free limited Wi-Fi Internet access
Accommodation Placement Fee $210 one-time fee
Homestay with 3 meals/day (single room) $245 per week



ILAC’s residences are in central, downtown locations in Toronto. Shops, restaurants, entertainment, and nightlife are all within walking distance.

Campus One
253 College St, Toronto ON M5T 1R5

Located in the heart of downtown Toronto, Campus One is a newly built student residence affiliated with the University of Toronto. Directly across the street from University of Toronto’s main campus and close to Ryerson and OCAD, CampusOne is the ultimate student residence experience. Enjoy spacious urban living and state-of-the-art amenities in a safe and secure environment.

  • Fully furnished units
  • 24/7 on-site security
  • NEW ILAC campus in the building
  • Professional, on-site management
  • 24-hour, card controlled access
  • Card operated laundry centre
  • Bike storage
  • WiFi included
  • Fitness centre & yoga studio
  • Video game lounge
Room Type May – August
price per week
September – April
price per week
Private Room – Shared Bathroom from $450* from $450**

*No meals.
**Meal plan required: $175/wk.
Accommodation placement fee: $200

111 Carlton St, Toronto ON M5B 2G3

Parkside’s modern living spaces feature enhanced privacy for comfort and study, and amenities promoting health, fitness, academic achievement, and socialization. Live in the heart of the city surrounded by restaurants, shopping malls, libraries, nightlife, and much more!

  • On-site dining cafeteria with all-you-can-eat plans
  • Modern, fully furnished suites
  • 24-hours fitness centre with yoga studio
  • 15 minutes to ILAC
  • Social and gaming lounges with billiards, fireplace, video games
  • 24-hour secure entry and on-site management
  • Outdoor activity space
  • Community kitchens and card-operated laundry centre
  • TTC outside the door, underground parking and secured bicycle storage
  • Free Wi-Fi, social events, and much more!
Room Type May – August
price per week
September – April
price per week
Private Room – Shared Bathroom from $485* from $380**

*Breakfast included.
** Full meal plan required: $185/wk
Accommodation placement fee: $200

Enjoy state-of-the-art facilities while living with other ILAC students! Conveniently located at one of Toronto’s most lively neighbourhoods, entertainment is just out the door!

Dream House
181-187 Vaughan Rd, Toronto ON M6C 2M4

  • Private bedrooms
  • Recreational area
  • Fitness room
  • Free Wi-Fi
  • Cleaning included once a week
  • Fully-equipped community kitchen
  • 30 minutes to ILAC
  • Steps to public transportation
  • Vibrant neighbourhood surrounded with nightlife
  • Walking distance to restaurants, markets, and more!
Room Type price per week from
Private Room – Shared Bathroom $400/wk
Private Room – Semi-Private Bathroom $430/wk
Private Room – Private Bathroom $480/wk

Accommodation placement fee: $200


GEC Viva
1311 Howe St. Vancouver BC V6Z 2P3

Located just above Vancouver’s False Creek marinas and only a short walk from the ocean, this deluxe residence has been named #7 in North America and #3 in Canada by the Most Luxurious Student Housing Community.

  • Free Wi-Fi and Netflix
  • Fitness centre
  • Weekly housekeeping in common areas
  • Kitchen, washer and dryer included
  • Walking distance to ILAC
  • Close to Vancouver’s Waterfront and:
  • Local Sports Venues
  • Granville Island Market
  • Mountain View
  • False Creek
Room Type price per week
Shared Room – Shared Bathroom from $335
Private Room – Shared Bathroom from $385

Accommodation placement fee: $200

GEC Pearson
7657 Cambie St, Vancouver BC V6P 3H8

GEC Pearson is comprised of two brand new, six-floor buildings located on the southside of Vancouver. The residence is less than a 10-minute walk of the Marine Drive Canada Line station: a short 10-minute trip from Downtown Vancouver.

  • Fully furnished suites (with access to kitchen)
  • Free Wi-Fi
  • Fitness centre
  • Kitchen, washer and dryer included
  • Weekly housekeeping in common areas
  • 30 minutes to ILAC by Skytrain
  • A short walk to the Skytrain
  • Quiet neighborhood with many parks
  • Shopping centre
Room Type price per week
Semi-Private Room – Semi-Private Bathroom from $315

Accommodation placement fee: $200

Admission Requirements

  • Educational Qualification: High School/Secondary School Diploma or higher education*.
  • Interview: Successful interview with an ILAC International College team member.
  • English Proficiency: ILAC level 10 or IELTS Academic 4.5

*For Toronto Only: if a student completes his/her undergraduate degree in a country other than Canada or the U.S., the student must pass a FREE qualifying test upon application or assess his/her credentials through World Education Services

How to apply

Before applying, please check the above Admission Requirements.

As its long term partner and internationally accredited academic advisor, the PRODIREKT education group has a unique opportunity to represent the ILAC College globally, in some countries this partnership is on an exclusive basis. When applying through PRODIREKT you are not only getting expert advice and guidance, but you also enjoy special privileges, such as:

  • scholarships offered only to PRODIREKT students and our International Ambassadors;
  • special discounts;
  • enrollment advantages – paying just a deposit to obtain enrollment documents needed to apply for the Canadian visa;
  • priority of campus and home stay accommodation;
  • less strict cancellation policy;
  • free admissions interview preparation;
  • free visa application assistance;
  • travel arrangements.

The enrollment process is straightforward and is as follows:

Step 1

Filling out PRODIREKT Application and Terms & Conditions (T&C) forms:

Please note that filling out the PRODIREKT Application Form and Terms & Conditions does not secure a place on the program, nor does it mean you are under obligation to attend this program. It is simply the first step in the application process, so that we can give you precise information and check availability on the program. A contract is signed directly with the school, and a place is confirmed after a deposit or the whole program fee is settled.

Step 2

Sending to the following documents:

  1. PRODIREKT Application Form,
  2. PRODIREKT Terms & Conditions,
  3. Photocopy of the student’s passport,
  4. The student’s most recent passport size photograph, and
  5. Copy of the student’s High School/Secondary Education Diploma*

*Only for Toronto: If a student completes his/her diploma/degree in a country other than Canada or the US, the student must pass a FREE qualifying test (Wonderlic) during application.

Step 3

After receiving the above documentation, we will send you:

  • ILAC IC Enrollment Form
  • A link to the FREE online Cambridge English admission test (not needed if you provide official English test results – IELTS or TOEFL).

Step 4

We will schedule a Skype/Viber interview for you with the ILAC IC representative, so that he/she can make a final assessment of your English level and determine if the program is right for you.

Step 5

If you are accepted to the program after the interview, we will send you the invoice; depending on the date, that is the time left before the start of the program, you may choose to either pay a 20% deposit of the total tuition fee, or to pay in full (swift or money transfer confirmation should subsequently be sent to us by e-mail).

Step 6

After receiving your payment, we will provide you with a Letter of Acceptance and enrollment documentation.

Step 7

Apply for your Student Permit/Co-op Work Permit/VISA, if applicable.

Step 8

If there is a remainder of the program fees to pay, this must be settled within one week of the date of student visa receipt. IMPORTANT: Failing to settle the outstanding invoice amount one week after the visa is received, may cause enrollment cancellation, visa revocation, and/or deposit forfeiture.

We would be happy to advise you further on the Service Excellence for Business diploma & certificate programs or any other program or college/university that may interest you. Our experienced advisors can also greatly help with other aspects of your study abroad, such as applying for visas, arranging flights and transportation, accommodation, insurance and even mobile phone SIM cards and bank accounts, if needed. Simply send us a message:

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